Privacy Policy

At Mintply FZCO (“we,” “our,” or “us”), protecting your personal data is a priority. This Privacy Policy (the “Policy”) outlines how we process the personal data of our customers (“you,” “your,” or “Customer”) when you use our services.

This Privacy Policy provides details on the following topics:

1. Who is the controller of your personal data and whom to contact?
2. What information do we collect about you and how do we obtain it?
3. How do we use your personal data?
4. How do we store personal data and secure them?
5. To whom do we make your personal data available?
6. Do we transfer your data to third countries and international organizations?
7. What are your rights and how can you exercise them?

 

1. Who is the controller of your personal data and whom to contact?

The controller of your personal data is Mintply FZCO, located at Building A1, Dubai Silicon Oasis, Dubai, United Arab Emirates. We are responsible for managing the personal data collected and processed as part of our services.

For any questions regarding your personal data or to exercise your rights, you can contact us at:

• Email: support@mintply.com
• Mail: Mintply FZCO, Building A1, Dubai Silicon Oasis, Dubai, UAE.

 

2. What information do we collect about you and how do we obtain it?

We collect various types of personal data from you through your interaction with our services, including:

• Data provided by you: During registration, account setup, customer support communications, or participation in our events. This includes your name, email address, postal address, phone number, username, password, date of birth, and payment details.
• Data collected automatically: When you use our services, we collect data on your device (such as IP address, device type, operating system, and browser), and your activity on our website (such as visit duration, login details, and browsing history).
• Data from third parties: We may receive personal data from providers of trading platforms or social media services that you link to your Mintply account.

 

3. How do we use your personal data?

We process your personal data for the following purposes:

• Account Registration and Management: To create and manage your account, provide access to services, and handle transactions.
• Provision of Services: To offer simulated trading, access to trading tools, and other resources.
• Marketing Communication: To send promotional materials regarding our services, provided you have given consent or based on our legitimate interest.
• Customer Support: To assist with any issues you may have and ensure a smooth user experience.
• Service Improvement: To improve and enhance our platform’s security, functionality, and offerings.
• Analytics: To analyze usage patterns for product development and business improvements.

 

4. How do we store personal data and secure them?

Your personal data are securely stored in encrypted databases, accessible only by authorized personnel. We use strict organizational and technical measures, such as encryption and access controls, to safeguard your information from unauthorized access or misuse.

 

5. To whom do we make your personal data available?

We may share your personal data with trusted partners and third-party service providers who assist in delivering our services, such as:

• Trading platform providers
• Payment processors and banks
• IT support services and cloud hosting providers
• Marketing and communication agencies

We ensure all partners comply with data protection laws and process your data under strict confidentiality agreements.

 

6. Do we transfer your data to third countries or international organizations?

Your personal data may be transferred to countries outside the UAE, but only if the recipient ensures adequate protection of your data. In such cases, we take steps to ensure your personal data is processed in accordance with applicable laws, including data transfer agreements.

 

7. What are your rights and how can you exercise them?

Under UAE data protection laws, you have the right to:

• Access: Request a copy of your personal data.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data in certain cases (“right to be forgotten”).
• Objection: Object to the processing of your personal data for direct marketing purposes.
• Data Portability: Request your data in a structured, machine-readable format.
• Withdraw Consent: Withdraw consent for data processing at any time.
• File a Complaint: Lodge a complaint with the relevant supervisory authority in the UAE.

To exercise these rights, please contact us at support@mintply.com.

 

8. Final Provisions

We reserve the right to modify this Privacy Policy at any time. Any updates will be communicated to you, and the latest version will always be available on our website.